Frequently Asked Questions
Have a question? Look here for the answer! If your question is not covered here, please contact us. For general information about SC Student Loan, please visit our About Us page.
General
When do I start repaying my loans?
While you, or the benefitting student in the case of a Parent PLUS loan, are in school, your payments can be postponed until you finish. As long as you remain enrolled in school on at least a half-time or greater basis, no payments are required (exception: some Palmetto Assistance Loans). For most loan programs including the Federal Stafford Loan, your first payment will be due six months after you graduate, or when you are no longer enrolled on at least a half-time basis. Please refer to the "Repayment Information" sections for the repayment terms of our loan programs or contact us if you have any further questions. Note: If you consolidated your loans, you are not eligible for a six-month grace period.
If you cannot afford the payment once it is due, SC Student Loan will work with you. Educational loans have several options such as deferments and forbearances to help you until you get your finances in order. Please contact us if you need help determining what to do.
How do I change my repayment schedule?
Your account will automatically be set up on the standard repayment plan. If you would like this changed, you will need to indicate this on the disclosure form that you receive prior to entering repayment or you may contact our office.
What is considered half-time status?
Half-time status is determined by your school. In most cases, enrollment must be at least half-time to qualify for financial aid.
What is your tax ID number?
Our tax ID number is 57-0602805.
What is my grace period and how many times can I receive one?
Grace period is the period of time that begins when a borrower graduates (or ceases to be enrolled at least half-time) and ends when repayment must begin. The grace period for our federal student loans is six months.
If I have additional student loans outstanding, how can I locate them?
You may access additional student loan information at www.nslds.ed.gov/nslds_SA/
Deferments Back to top
Do I have to make payments while in school?
To postpone payments while in school, the school you are attending must be a Title IV institution, and you must be attending half-time or greater. The school must report this information to SC Student Loan in order for your payment to be eligible for deferment.
Am I allowed to postpone payments?
Yes, with this loan you are entitled to a variety of ways to postpone making payments for a specified period of time. If you begin to experience temporary financial hardship, SC Student Loan (SCSL) can allow a temporary suspension of the payments to help you get back on track financially. Click here to read more about our different Repayment options.
How can the school report that I am enrolled?
Most schools report your enrollment status electronically through the National Clearing House or National Student Loan Data System, however, the school may prefer to complete an In-School Deferment form.
What documents are needed with the Economic Hardship Deferment?
Please include a copy of your W-2, Federal Tax Return, your last 2 pay stubs, and the number of dependents.
Payments Back to top
How can I make a payment?
To make a payment, you can log into your account, call our toll free number 1-800-347-2752, or submit your payment by mail.
How are my payments applied?
When a payment is received, fees are satisfied first, followed by accrued interest. The remaining amount is applied to the principal.
How do I locate information on a previously scheduled payment?
You will need to contact our office via phone or email and we can assist you with your scheduled payment information.
What are the late fee policies?
Late Charge: A late fee of up to 6% of the payment amount will be charged on your FFELP loan(s) if the monthly payment is not received within 15 days of the due date.
If a Palmetto Assistance Loan payment is more than 10 days late, a late charge of 5% of the unpaid amount, not to be less than $6.60 or more than $16.50, will be charged. These amounts will increase as allowed by Section 37-1-109, code of laws, South Carolina (1976).
All accounts are reported to the credit reporting agencies as required by law.
What will happen if I have insufficient funds in my bank account?
If there are non-sufficient funds, there will be a $25.00 fee charged to the account for each returned check or debit.
Interest Back to top
What is accrued interest?
Principal balance x interest rate / 365.25 = Daily interest. Example: You borrow $5,000.00 at 8%. The amount of interest charged each day can be determined as follows: (5000.00) x (.08) = 400 / 365.25 = $1.10 per day. When a payment is received, fees are satisfied first, followed by accrued interest. The remaining amount is applied to the principal.
Where can I find the deductible interest paid (1098-E) for tax purposes?
Interest paid for the previous year is included with your January statement of the current year. To view this information online throughout the year, please see Current Tax Year Information for instructions.
Automatic Bank Draft Back to top
How do I sign up for Automatic Bank Draft?
Simply download and complete the Automatic Bank Draft form.
If my account is being deferred by a deferment or forbearance, will the bank draft continue?
No, the bank draft is automatically cancelled. If you wish to reinstate your draft, please call or email us your request.
Can I sign up for bank draft if my account is delinquent?
Yes, download the Automatic Bank Draft form, complete it and mail with a voided check to begin the process or you may contact our office to set up the bank draft process. You will be notified when your first draft will occur.
What if I want to increase my draft amount?
You can contact us with your request. If you have a new loan entering repayment and currently have a bank draft in place, the new higher payment will automatically be drafted.
If I choose a graduated repayment plan, will my draft amount adjust automatically?
Yes, the bank draft will draft the scheduled amount automatically. However, it is important that you know exactly when the draft amount changes to avoid drafting problems with your bank account.
What will happen if I have insufficient funds in my bank account?
Your bank will notify us of an NSF and then we will send a letter advising you to remit that month's payment another way. The draft will then continue monthly. If you have two or more insufficient funds during a six month period, the bank draft will automatically be cancelled.
What if I change my banking information?
You can contact us with the new information (routing number and checking account number) at least five business days prior to your due date.
If I want to cancel my draft, how quickly will it be cancelled?
A five-business day notice (prior to your due date) is required to cancel any draft. Please contact us to make this request.
Once my account is on automatic bankdraft will I continue to receive monthly statements?
Yes, you will continue to receive monthly statements while on bankdraft. However, if you no longer wish to receive statements, you will need to sign up for Electronic Bill Presentment and Payment (EBPP) by logging into your account.
Can I change my due date?
Yes, you may call or e-mail us the change request at least five business days prior to your due date.
Technical Back to top
I need to sign into my account but cannot remember my User ID and/or password?
You will need to contact our office by phone or by email to verify your information in order to receive your log-in information.
I have tried to create an account but I keep getting an error message stating that you do not have my information?
If you received this message, we do not have a loan application on file for you at this time. If you believe you received this message in error, please contact our office.
I am trying to log into my account and I keep receiving an "access denied" error message. What does this mean?
If you received this message, you currently do not have a User ID and password on file. You will need create a User ID under the Borrower Login located at the top of the page.
What is a "No Access Request" Form?
The “No Access Request” form allows a borrower to make his or her student loan account information inaccessible from this website and from our Interactive Voice Response (IVR) Telephone System. No one, including the borrower, will have access to this information via the Web or IVR. In the future, all questions concerning this account will need to be directed to a Customer Service Representative at (800) 347-2752 between the hours of 8:00 a.m. and 5:00 p.m., EST., Monday through Friday.
