College Financial Aid Office
Frequently Asked Questions
Have a question? Look here for the answer! If your question is not covered here, please contact us.
What is your lender code and address?
SC Student Loan’s federal lender code is 833128.
Our mailing address is: PO Box 21487; Columbia, SC 29221
What guarantors do you do business with?
As the designated FFELP agency for the state of South Carolina, the South Carolina State Education Assistance Authority (federal guarantor code 745) guarantees loans provided by SC Student Loan.
The mailing addres for SCSEAA is: PO Box 210219; Columbia, SC 29221
Does SC Student Loan charge the Federal Default Fee for their federal loans?
No. SC Student Loan pays the Federal Default Fee of 1% on behalf of their Federal Stafford, Federal Parent PLUS, and Federal Graduate/Professional PLUS borrowers.
Does SC Student Loan charge loan origination fees for their federal loans?
For all Federal Stafford, Federal Parent PLUS, and Federal Graduate/Professional PLUS loans with scheduled first disbursements on or after July 1, 2009, SCSL charges the permitted statutory loan origination fee.
I need to talk to a loan counselor. What number do I dial?
We have a separate, toll-free number set aside specifically for our financial aid and business office colleagues. That number is (800) 488-9875. In the Midlands area, you can call (803) 772-8939.
I have a student who wants to use SC Student Loan as their lender. How do I certify the loan?
There are several options available for certifying loans with South Carolina Student Loan. Loans can be certified electronically via Commonline or ELM by using the lender code 833128 and guarantor code 745.
You can also certify loans online by logging on to I-745, our online loan management platform for financial aid administrators. If you are not signed up for access to I-745 and would like to establish an account, please contact one of our loan counselors at (800) 488-9875 for assistance.
If you choose to certify by paper, you can download the appropriate loan certification form from our website and fax the completed form to us at (803) 772-9410.
How can I make adjustments to a student’s or parent’s loan?
You can make most loan adjustments by logging on to I-745 and selecting the Revise School Certification section. Enter the borrower’s SSN and choose the loan you need to adjust. You can cancel disbursements, add new disbursements, change certified amounts, and update grade levels, among other revisions. I-745 also provides a comment text box, which allows you to put any specific instructions you need us to pay particular attention to.
SC Student Loan also accepts Commonline change transaction files. If you prefer, you can also contact one of our loan counselors directly by calling (800) 488-9875. They will be happy to assist you in making the revisions you need.
How do I set up Electronic Funds Transfer (EFT)?
In order to be set up for electronic funds transfer, simply contact one of our loan counselors at (800) 488-9875. They will work with you to get the proper banking information from your institution. Our accounting staff will be happy to follow up with you as well in order to make sure the funds are received properly.
Can we put our loan disbursements on hold for extended periods of time, such as holidays or between semesters?
Yes, it’s simple! After logging on to I-745, click on School Administration, then Edit School Information. On that page, you will see a variety of hold options (hold EFTs, checks, or response files). Click the box next to any of those you wish to be held, and then click Submit at the bottom of the page. Your disbursements and/or response files will remain on hold until you log back on to I-745 and remove the holds.
If you are not signed up for access to I-745 and would like to establish an account, please contact one of our loan counselors at (800) 488-9875 for assistance.
I have a student whose spring money hasn’t arrived yet. Is there something wrong?
In most cases, this occurs when SC Student Loan has received information from the National Student Clearinghouse indicating the student has separated from your school. This could be a result of the student graduating, withdrawing, or ceasing to be enrolled at least half-time. When we receive enrollment updates of this nature, we are required to cancel any future disbursements for the student borrower.
If the student is enrolled at least half-time and is eligible for the cancelled disbursement(s), you have two options. You can either certify a new loan for the current enrollment period, or you can contact us to update the enrollment information so the disbursement can be reinstated. If you choose to reinstate the cancelled disbursement, we will need you to provide the current enrollment status and effective date of that enrollment status, in addition to an updated anticipated graduation date for the student.
Please note that updated enrollment information must come directly from an authorized official at the school. We can not accept enrollment updates from a student.
To update enrollment status, contact one of our loan counselors. We can accept updated enrollment information from a school via phone, fax, or email.
Does SC Student Loan participate in ELM?
Yes, we are an ELM member and participate with ELM and the National Disbursement Network.
Where are you located?
South Carolina Student Loan is located in the William M. Mackie, Jr. Interstate Center at 16 Berryhill Road in the St. Andrews area of Columbia. We are convenient to both I-26 and I-20. Berryhill Road is the frontage road beside I-26 at the St. Andrews Road Exit. Get Map
Office hours are 8:00 am to 5:00 pm Monday through Friday. We also have a drop box located at the entrance to the front of our building, where papers and documents can be dropped off at any time.
