COVID-19
Since March, SC Student Loan has continued to monitor the impact of the Coronavirus on South Carolina students, families, and schools.
Our plan
(Last Updated- October 20, 2020- Check back regularly)
The effects of the virus remain a top concern as we balance the needs of our borrowers with the safety of our staff and colleagues.
SCSL employees were instructed to begin working from home in March and continue to do so, as we evaluate changes monthly.
You will be able to contact us, apply for an additional loan, or inquire about your current account on our website and by phone as usual. Our Loan Programs team will continue to be available to answer your questions. The physical building has been temporarily closed.
View our updates below about repayment servicing, loan assistance, important contact information, and other helpful resources.
The effects of the virus remain a top concern as we balance the needs of our borrowers with the safety of our staff and colleagues.
SCSL employees were instructed to begin working from home in March and continue to do so, as we evaluate changes monthly.
You will be able to contact us, apply for an additional loan, or inquire about your current account on our website and by phone as usual. Our Loan Programs team will continue to be available to answer your questions. The physical building has been temporarily closed.
View our updates below about repayment servicing, loan assistance, important contact information, and other helpful resources.
Repayment Servicing:
We have contacted the repayment servicers for both our federal loan and private loan borrowers. Both Nelnet and Firstmark services have confirmed that all repayment services have been adjusted so that employees can continue working from home as well.
Payment processing, call center functions, and form processing will be maintained.
We understand the substantial effect COVID-19 may have on our borrowers, and we urge you to contact our servicer(s) below to discuss options for temporary assistance at this time.
Palmetto Assistance Loan:
We continue to process the PAL loan as normal, with no delays. If you postponed your fall term, or adjusted the amount you borrowed, you my apply for additional funds in the spring now. Any loan request will be sent to your school on the same day you finalize the application.
We are also in contact with all SC schools to be ready to adjust to any procedural requests they may have. Visit our School Loans page to complete the loan process.
Important Contact Information
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Nelnet Contact (federal loan servicer):
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U.S.: 888.486.4722
Call center is open 8 am –10 pm (Eastern) Monday – Friday. -
International: 303.696.3625
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Firstmark Services Contact (private loan servicer):
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Phone: 888.538.7378
7 am – 8 pm (Central) Monday – Friday
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Williams and Fudge (collection agency):
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Phone: 800.849.9791
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Email: wf@wfcorp.com
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Get the Latest Information:
- Center for Disease Control:
- World Health Organization (WHO) Rolling Updates
- SC Commission on Higher Education (including college links)