COVID-19
SC Student Loan feels it is important to update you as we plan for additional impact the Coronavirus may have on South Carolina, borrowers, and schools.
Our plan
(Last Updated- April 7, 2020- Check back regularly)
Due to recent developments concerning the Coronavirus, SC Student Loan (SCSL) feels it is important to update you as we plan for additional impact the virus may have on South Carolina, borrowers, and schools.
As of 3/20/20 all SCSL employees were instructed to begin working from home. You will be able to contact us, apply for an additional loan, or inquire about your current account as usual.
Our Loan Programs team will continue to be available to answer your questions. The physical building has been temporarily closed.
View our updates below about repayment servicing, new summer loan assistance, important contact information, and other helpful resources.
Due to recent developments concerning the Coronavirus, SC Student Loan (SCSL) feels it is important to update you as we plan for additional impact the virus may have on South Carolina, borrowers, and schools.
As of 3/20/20 all SCSL employees were instructed to begin working from home. You will be able to contact us, apply for an additional loan, or inquire about your current account as usual.
Our Loan Programs team will continue to be available to answer your questions. The physical building has been temporarily closed.
View our updates below about repayment servicing, new summer loan assistance, important contact information, and other helpful resources.
Repayment Servicing:
We have contacted the repayment servicers for both our federal loan and private loan borrowers. Both Nelnet and Firstmark services have confirmed that all repayment services have been adjusted so that employees can continue working from home as well.
Payment processing, call center functions, and form processing will be maintained.
We understand the substantial effect COVID-19 may have on our borrowers, and we urge you to contact our servicer(s) below to discuss options for temporary assistance at this time.
New Summer Loan Assistance:
If you are planning to take summer courses and need additional money, you may wish to apply for your summer loan now to ensure the financial aid office receives your request in a timely manner. Any loan request will be sent to your school on the same day you finalize the application.
We are also in contact with all SC schools to be ready to adjust to any procedural requests they may have. Visit our School Loans page to complete the loan process.
Important Contact Information
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Nelnet Contact (federal loan servicer):
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U.S.: 888.486.4722
Call center is open 8 am –10 pm (Eastern) Monday – Friday. -
International: 303.696.3625
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Firstmark Services Contact (private loan servicer):
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Phone: 888.538.7378
7 am – 8 pm (Central) Monday – Friday
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Williams and Fudge (collection agency):
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Phone: 800.849.9791
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Email: wf@wfcorp.com
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Get the Latest Information:
- Center for Disease Control:
- World Health Organization (WHO) Rolling Updates
- SC Commission on Higher Education (including college links)
- Consumer Finance Protection Bureau blog
- The White House Guide to Coronavirus