SC Student Loan feels it is important to update you as we plan for additional impact the Coronavirus may have on South Carolina, borrowers, and schools.
We have contacted the repayment servicers for both our federal loan and private loan borrowers. Both Nelnet and Firstmark services have confirmed that all repayment services have been adjusted so that employees can continue working from home as well.
Payment processing, call center functions, and form processing will be maintained.
We understand the substantial effect COVID-19 may have on our borrowers, and we urge you to contact our servicer(s) below to discuss options for temporary assistance at this time.
If you are planning to take summer courses and need additional money, you may wish to apply for your summer loan now to ensure the financial aid office receives your request in a timely manner. Any loan request will be sent to your school on the same day you finalize the application.
We are also in contact with all SC schools to be ready to adjust to any procedural requests they may have. Visit our School Loans page to complete the loan process.
Nelnet Contact (federal loan servicer):
Call center is open 8 am –10 pm (Eastern) Monday – Friday.
Firstmark Services Contact (private loan servicer):
7 am – 8 pm (Central) Monday – Friday
Williams and Fudge (collection agency):